Delete your account

You can delete your Domicile account and every home record in it at any time. You do not need to contact us first.

From the app

Open More → Plans & billing on mobile, or Settings on the web app, and choose Delete home for each home you own, then Delete account. You will be asked to confirm, because the action cannot be undone.

By email

If you can no longer sign in, email support@katapultmedia.com from the address on the account and ask us to delete it. We will verify ownership before acting and complete the request within 30 days.

What gets deleted

Everything tied to the account: your profile, the homes you own and all of their rooms, appliances, maintenance history, projects, contractors, documents, photos and inventory, every vault secret and its audit trail, and any invitations or Home Passport share links you created. Active share links stop working immediately.

What is kept, and for how long

Homes owned by someone else that you were merely invited to are not deleted — only your membership of them is removed. We keep billing and tax records we are legally required to retain. Backups are purged on their normal rotation, within 30 days of the deletion.